DefineSuccess?
How do I provide value to customers?
Software By Numbers / Coaching by Numbers
Measuring and managing performance in organisations
Needs trust relationship with client (in volatile environment, hourly contracts with short payment cycle are safer).
Structure of scienti
Measurables / Observables
Code size
EndUserSatisfaction? (have periodic survey, and track that), GoldOwnerSatisfaction?
As with all systems, this system can be played.
Coaching also has long term effects.
Is coaching in Comples, or in Knowable?
Is making it measurable a process of rationalization to make people feel more comfortable.
people are not into coaching, because the benefits are not clear. Coaching delivers a mix of long-term and short-term benefits.
Stephen Parry told a story about how fujitsu operational services get paid on customer benefits (e.g. for an air carrier on the time between landing and take-off) even though they can't control the whole process.